Your payment policy decides what clients commit to when they book: nothing, a deposit, or a card on file — plus what a late cancellation or no-show costs them. Admins configure it in Settings → Payments → Payment policy; a live preview shows exactly what clients will read.
Before you start: connect card payments — deposits and fees need a way to charge.
What are the payment policy options?
| Mode | Money at booking | Fees chargeable later? |
|---|---|---|
| No payment required | None | No — without a captured card, fees can't be collected |
| Deposit | Part of the price, fixed $ or % | Yes |
| Card on file | None — a card is securely saved | Yes |
Cancellation and no-show fees
When a card is captured (deposit or card-on-file mode), you can turn on:
- Late-cancellation fee — choose the free-cancellation window (1 to 72 hours before the appointment) and a fixed or percentage fee. Cancelling inside the window is free.
- No-show fee — its own fixed or percentage amount for clients who don't arrive.
Fine-tuning
- Minimum booking value — apply the policy only above a threshold, so a quick low-price service doesn't demand a card.
- Escalation threshold — in "no payment" or "card on file" mode, additionally require payment above a certain booking value, so big bookings carry commitment even when small ones don't.
Pick a mode
Choose one of the three radio cards.
Set the amounts
Deposit amount, fee amounts, and the cancellation window — toggling $ / % where offered.
Read the client preview
The preview panel shows the exact bullets a client sees when booking. If it reads wrong to you, it will read wrong to them.
Save
The policy applies to new bookings from now on.
Per-location overrides
The policy here is the business default. A location can carry its own override — the same editor appears in the location's settings — for markets that genuinely differ.
Common questions
Can I have different deposits for different services?
The policy is value-based, not per-service: use the minimum value and escalation threshold to make expensive bookings carry more commitment.
When is the no-show fee actually charged?
By your team, from the appointment, when they mark a no-show — the policy makes it chargeable, it doesn't fire automatically. See Deposits, cancellation and no-show fees.
Does changing the policy affect existing bookings?
Each booking carries the payment terms it was made under — the new policy applies to bookings made after the change.