Record the tip a client chooses to leave, and make sure it reaches the people who did the work. The client always decides: Owneli never adds a tip on its own.
Before you start
Tips must be turned on for your business. An admin does that under Settings → Payments & selling → Tips, which also sets the suggested amounts and how tips are split. See Set your tip policy.
Add a tip at checkout
Go to the tip step
In the cart, select Continue to tip.
Enter what the client left
Select one of the suggested percentages, or type the amount in Custom amount. If they're not tipping, select No tip.
Carry on to payment
Select Continue to payment. The Charge button includes the tip.
Split a tip between providers
When more than one team member worked the visit, the tip is divided by your business's default split. To change it for this sale:
Open the split
On the tip step, select Split tip between providers.
Move the amounts
Each provider is listed with the minutes they worked. Change their amounts until the panel shows Balanced. Use Add team member to include someone, or Remove from split to take them out.
Carry on
Select Continue to payment. Your split is saved before the sale closes, so it wins over the automatic one.
You can only save a split that adds up to the whole tip. If saving it fails, the sale still goes through and the default split is used.
Who gets the tip
| Sale | Where the tip goes |
|---|---|
| A visit with one provider | All of it to them |
| A visit with several providers | Divided by your default split: By effort (time), By service value, Equal or Primary provider only |
| A walk-in sale with services | Divided over the providers on the service lines |
| A sale with no provider, such as retail only | To The cashier who rang the sale, or A shared house / unassigned pool, depending on your settings |
If your business uses Tip out to support staff, a share of each provider's tip goes into a support pool. That re-divides the tip; it never adds to what the client pays.
Tips on prepaid visits
Packages, memberships and account credit pay for the visit, not the tip. On a fully covered visit, the tip is left for a card or cash payment, so the client can still tip.
Check it worked
The receipt shows the Tip on its own line. Reports → Tips shows tips by provider, split into cash and card, and Payroll & commission includes them in each person's pay.
If something goes wrong
There's no tip step
Tips are turned off for your business or this location. The cart's button reads Continue to payment instead.
Split tip between providers isn't there
The visit has only one provider, so there's nothing to split.
The split won't save
The amounts must add up to the whole tip. The panel shows what's left to assign.