Tipping is the middle step of checkout: Cart → Tip → Payment. The client is offered the option; nothing is ever added on their behalf.
Configure the prompt
Settings → Payments → Tips
| Setting | What it does |
|---|---|
| Allow tips | Shows the tip step at checkout. It only offers the choice — it never adds a charge. |
| Suggested amounts | The percentages offered as quick buttons. Add, edit or remove them. None is pre-selected, and the client can always type a custom amount or leave nothing. |
| Suggested amount is based on | Subtotal before tax, or total after tax. This only changes the arithmetic behind the suggestions. |
| Include retail products | Whether products count toward the suggested amount, or only services do. |
Splitting between providers
When more than one team member worked the visit, the tip has to be divided. Pick the default under Default split between providers:
- By effort (time) — proportional to the scheduled minutes each provider worked. Longer effort earns a larger share regardless of service price. This is the recommended default.
- By service value — proportional to the price of the services each provider performed.
- Equal — split evenly between everyone on the visit.
- Primary provider only — the whole tip goes to the appointment's main provider.
Adjusting the split at the till
On an appointment sale with more than one provider, the cashier can open Split tip between providers and move the amounts by hand. The panel shows each provider, the minutes they worked, and how much is still unassigned — you can only save a split that balances to the full tip.
An edited split is saved before the payment closes the sale, so your override wins over the automatic allocation. If saving the split fails for any reason it does not block the sale — the automatic split runs as a safety net.
Sales with no provider
A retail-only or walk-in sale isn't linked to a provider. Choose who earns those tips under Tips with no service provider:
- The cashier who rang the sale
- A shared house / unassigned pool
Tipping out support staff
Tip out to support staff redirects a percentage of each provider's tip into a shared support pool. It re-divides money the client already left; it never adds a charge to the sale.
Tips and credit tenders
Package, membership and membership-balance tenders cover the bill, not the gratuity. When a visit is fully redeemed against one of those, the tip stays as its own line and is settled by a following card or cash tender — so a client on a package can still tip.
Where the money shows up
- Growth → Reports → Tips — tips by provider and by period, split cash versus card
- Growth → Reports → Payroll — tips alongside hours for the pay run