When a client writes to you, the Owneli for Business app on Android shows the message as a notification with Reply and Mark as read. Answer a quick question without opening the app, or clear it once you've seen it.
Before you start
- Use the Android app. This works in Owneli for Business from Google Play, with notifications allowed for it. Notifications in a browser, and on an iPhone, don't have these buttons yet.
- Who can do it: anyone who can reply in the inbox can use Reply. Someone who can only read the inbox sees Mark as read alone.
- Notifications on. Open the account menu and check Notifications is on.
Reply from the notification
Open the notification
Pull down the notification shade. Messages in the same conversation stack in one notification.
Select Reply
Select Reply. If your phone is locked, it asks you to unlock it first.
Type and send
Type your answer and select send. It appears under You in the notification.
Your reply goes on the channel the conversation last used, such as a text or the client's online account, exactly as if you'd sent it from Clients → Messages. A text reply uses your messaging balance like any other.
Mark a message as read
Select Mark as read. The notification goes away, and the conversation is marked read in Messages up to that message, just as opening it in the app would.
If a reply can't be sent
If the conversation's channel can't carry your reply, the notification changes to Not sent, tap to open. Nothing is sent later on its own. Tap it: the conversation opens with your reply waiting in the message box, so you can check the channel and send it from there.
This happens when, for example, the client texted STOP, texting is off for your business, your business has no texting line of its own yet, or the client has no online account. See Messages and the inbox.
Privacy on a locked screen
The message text is hidden on a locked screen. Both buttons ask you to unlock your phone first.
Common questions
I don't see Reply or Mark as read
Update Owneli for Business from Google Play. Older versions show a plain notification. If you still only see Mark as read, your role can read the inbox but not reply.
Can I choose a different channel from the notification?
No. The notification always replies on the channel the conversation last used. To use another one, open the conversation and choose the channel there.
My reply says it wasn't sent, but I'm signed in
The phone may have signed out of that account, or your business's idle timeout has passed. Open the app, sign in again, and send it from the conversation.