Outbound text messages draw from a prepaid messaging balance in your workspace, managed in Settings → Billing, on the Messaging wallet tab. Top up by card in fixed amounts ($10 / $25 / $100) or a custom amount from $5 to $500, and optionally enable auto-top-up so the balance refills itself before it runs dry.
Managing the balance is admin-only.
What does an SMS cost?
Each message is priced per segment — the carrier unit of a text. A short message is one segment; longer messages (or ones with emoji and special characters) span several segments and cost proportionally more. The balance page shows your workspace's per-segment rate next to the current balance.
Top up
Open the messaging wallet
Settings → Billing → Messaging wallet. The current balance and rate sit at the top; a low-balance flag appears when it's running down.
Click Top up
Choose $10, $25, or $100, or enter a custom amount ($5–$500). You're taken through a card checkout on the platform — this charge is separate from your client-payment processing.
The balance credits itself
The credit lands as soon as the payment completes, with a ledger entry (top-up) alongside every send debit and any refunds or adjustments.
Auto-top-up
Save a card on the same page, then set a threshold and a top-up amount: when the balance falls below the threshold, the saved card is charged and the balance refills automatically.
What draws from the balance
- Campaign SMS sends — see Campaigns
- Automation texts (reminders and similar)
- Replies you send by SMS from the inbox
The same settings page also carries contact-frequency guardrails — caps on how many marketing SMS per day and marketing emails per week any one client can receive — which protect clients and your balance at once.
Common questions
Why did one message cost three credits' worth?
It spanned three segments. Long copy and emoji push a text over the single-segment limit; the debit records the segment count.
Do incoming client texts cost anything?
Receiving doesn't draw from your balance; you pay when you send.
Can I get a refund on unused balance?
The ledger supports refunds and adjustments as administrative events; contact support about returning an unused balance.