These screens mean your login worked but your membership in that business is paused, ended, or awaiting approval. Pending review resolves itself when an admin approves you; suspension is reversed by an admin; "Access ended" means you've been offboarded.
What does each screen mean?
| Screen | Meaning | How it resolves |
|---|---|---|
| Pending review | Your account is set up, but the business requires an admin to approve new team members | An admin approves you — the page checks every 30 seconds and lets you in automatically, or press Check now |
| Access suspended | An admin has paused your access; your record and history stay intact | An admin restores access — if it's a mistake, contact your manager |
| Access ended | You've been offboarded or deactivated — this isn't a pause | Contact the business directly if you believe it's an error |
What can I do from a holding screen?
Only Sign out. Nothing in the business can be viewed or changed while access is paused — that's the point of the screen.
Common questions
How long does pending review take?
As long as it takes a human to click approve. If you've been waiting a while, nudge the person who invited you — the page will let you in the moment they do.
Was my data deleted when I was suspended?
No. Suspension keeps everything intact — appointments, sales, and timesheets stay attached to you.
It says "account deactivated" at the login page — is that the same thing?
Same family: deactivation ends access before you even reach the app. Contact the business; there's nothing to fix on your side.