Scammers pretend to be the software a business runs on, because a business trusts it. A caller sounds friendly and urgent, says your account has a problem, and asks for one small thing. This page lists what Owneli will and won't do, so you can say no with confidence.
What Owneli never asks for
Whoever is asking, and however urgent it sounds, Owneli will never:
- Call you out of the blue about a problem with your account.
- Ask for your password, a sign-in code, a two-factor code or a recovery code.
- Ask you to install software or share your screen so we can "fix" something.
- Ask you to add someone to your team. Owneli staff never need a team account in your business.
- Ask for a client's card number, or ask you to move money to fix a billing problem.
If someone asks for any of these, hang up or don't reply. It isn't us.
How Owneli support looks at your account
When you need a hand, open the account menu and select Contact Owneli support. Owners and admins can send us a message from there, or create an Access code while they're talking to us and read it out. Everyone else reaches the contact page with our support address.
- The code works once and expires after 10 minutes.
- It lets support view your account, read-only, for up to 30 minutes. Support can see what you see but can't change anything, take payments or download data.
- Every time support viewed your account is listed under Support sessions, and you can select End session on one that's still running.
Only create a code in a conversation you started. If someone contacts you first and asks for one, don't share it.
Emails that say something changed
When your password, sign-in email, phone number or two-factor changes, or a Google or Apple sign-in is added or removed, Owneli emails you a security notice. When someone is invited as an administrator, made an administrator, given ownership or invited as an outside accountant, every owner and administrator gets an email and a notification.
These notices tell you what changed and when. They never contain a link to sign in. A sign-in or reset link only arrives when you have just asked for one, so an unexpected email asking you to "confirm your account" through a link is not from us.
If you think you shared something
Act straight away. Each step closes a different door.
Change your password
Under Settings → Just you → Profile, select Change password. You're emailed a one-time link to set a new one. See Log in and reset your password.
Turn on two-factor authentication
A stolen password alone can't open an account with two-factor on. See Secure your account with two-factor authentication.
Check your team
Go to Settings → Team & access → Team members. Suspend anyone you don't recognise straight away, as Suspend, archive, or offboard a team member shows. Under Pending invitations, select Revoke on any you didn't send.
End any support session you didn't ask for
Open Contact Owneli support from the account menu, look under Support sessions, and select End session on any that's still running.
Tell us
Send us a message from Contact Owneli support and say what happened. We'll help you check your account.
Common questions
A caller knew my name and my business. Is that proof?
No. Your business name, address and phone number are public, and your name is often on your website. Knowing them proves nothing.
The email came from an address with "owneli" in it
Anyone can put a word in an email address. What matters is what the email asks you to do. If it asks for a password, a code, a payment or a new team member, it isn't us.