Orders from your online shop land in POS → Online orders, already paid. Your job is fulfilment: mark a pickup order Mark ready then Mark picked up, or a shipment Mark shipped then Mark delivered.
How do I fulfil an online order?
Open the queue
POS → Online orders lists every storefront order, newest first, with filter pills — All / New / Ready / Shipped / Completed / Cancelled.
Read the order
Each row shows the buyer, the items, the total, and a chip for how they chose to receive it: Pickup, Ship, or Reserved for visit.
Advance it
The action button matches the order type — one press per stage, and the order moves to Completed at the end.
| Order type | First action | Final action |
|---|---|---|
| Pickup / Reserved for visit | Mark ready | Mark picked up |
| Ship | Mark shipped | Mark delivered |
There is no accept step — an order only appears once its payment succeeded, so a New order is already yours to fulfil. Stock was deducted and the buyer's receipt emailed at the moment of payment.
Cancelling and refunding
Cancel is available on any order that isn't already completed or cancelled — and it's a status change only.
Completed and cancelled orders are locked — there's no un-cancel or reopen.
Common questions
Does the buyer get an email when I mark the order ready or shipped?
No — status changes are internal bookkeeping. The buyer's only automatic email is the receipt at payment. If they need to know their order is ready, contact them directly.
The buyer paid — where's the money?
Settled to your connected payment processor at order time, like any card sale. The order shows in sales history alongside your in-store sales.
An item in the order is actually out of stock — what do I do?
The storefront checks stock at payment, but if you can't fulfil, refund the affected amount from the sale and contact the buyer. Then correct the stock record so the shop stops offering it — see Products and stock.
Can I add tracking numbers to a shipment?
Not currently — Mark shipped records the status only. Share tracking with the buyer directly.