Every sale lives in POS → Sales (the Cart history page) — filter by date, status and client, and click a row to open its receipt or reopen the cart. From a receipt you can Email receipt, Print, or start a refund.
How do I find a past sale?
Open History
POS → Sales defaults to the last 30 days of completed sales.
Filter
Set From / To dates, pick a Status — Completed, Unpaid, Open, or Voided — and search with Find a client. Filters live in the address bar, so a filtered view is bookmarkable, and report cells deep-link straight into the transactions behind them.
Open the row
A settled sale opens its receipt. Anything still owing or still open reopens in the POS instead — that's how you resume a draft or collect an unpaid balance.
Each row shows the client (or "Walk-in"), date, cashier, status, and the total — with "owes" flagged on unpaid sales. Sales are also reachable from the client's profile.
Resend or print a receipt
On the receipt page:
| Action | Notes |
|---|---|
| Email receipt | Sends to the client's email; shows No email on file when there isn't one — you can supply an address for a walk-in |
| A clean print layout, ready for a counter printer | |
| Refund | Opens the refund panel, if you hold the refund permission — see Refunds and the cash drawer |
The receipt email also carries a "view this receipt online" link — a private page showing the same receipt, so the client always has a copy without an account.
What a receipt shows
Business details and tax ID, date and reference, who served, each item with quantity and price, then the money block: Subtotal, Discount (with the reason), Tax broken out per rate, Card processing fee if one applied, Tip, Total — and, after any refund, Refunded and Net paid.
Every tender prints as its own payment row — Card, Cash (with Cash tendered and Change given), Gift card (with Gift card balance remaining), Package, Membership, Payment link, Card on file — so a split or redeemed sale reads exactly as it happened.
Common questions
The client wants their receipt again — do I reprint or resend?
Either. Email receipt re-sends it; Print gives a paper copy. The online receipt link in the email keeps working too.
What does the Unpaid filter show?
Completed sales that still owe money — closed with Save as unpaid. Click through to reopen and Collect payment.
Can I edit a completed sale?
No — completed sales are final. Correct money with a refund; correct the record by refunding and re-ringing.
Who can see sales history?
Anyone with POS view access. Refunding from a row additionally requires the refund permission, and voided sales require the void permission to create.