Find any sale you've rung up, see exactly what was paid, and send the client their receipt again.
Before you start
You need permission to see point of sale. Refunding a sale also needs the refund permission.
Find a sale
Open Sales
Go to Point of sale → Sales. It lists the last 30 days of completed sales, newest first.
Narrow it down
Set From and To, pick a Status (Completed, Unpaid, Open or Voided), or type a name in Find client. On a phone, these are behind the filter button.
Open the sale
Select the row. A paid sale opens its receipt. An unpaid or open sale reopens at the till, so you can collect the balance or finish it.
Each row shows the client (or Walk-in), the date and time, who rang it up, its status, and the total. Unpaid rows show what's still owed. You can also open a sale from the client's profile, under Sales.
Resend or print a receipt
Open the receipt
Select the sale in Sales.
Send or print it
Select Email receipt to send it, or Print for a paper copy or a PDF.
Choose the address
The client's email is filled in. For a walk-in, or a different address, type it in Email address. To keep that address on the client's profile, tick Also save this as the client's email. Select Send.
The client's receipt email includes a link to view the receipt online, so they always have a copy without an account.
What a receipt shows
Your business details, the date and reference, who served the client, each item and its price, then Subtotal, any Discount, Tax for each rate, any Card processing fee, the Tip and the Total. Each payment prints on its own line: card, cash (with the cash handed over and the change), gift card (with the balance left), package, membership or payment link.
After a refund, the same receipt shows Refunded and Net paid. There's no separate refund receipt.
If a service on the sale was done by a team member with a Registration number on their profile, the receipt page also offers an Insurance receipt for the client to claim with.
If something goes wrong
The client says the receipt never arrived
Check the email on their profile, then use Email receipt again. Ask them to look in spam. A client with no email gets no receipt until you send one.
A sale isn't in the list
It's older than 30 days, at another location, or filtered out. Widen From, check the location in the top bar, and clear Status and Find client.
I need to change a completed sale
Completed sales can't be edited. To correct the money, refund it and ring it up again. See Refunds and the cash drawer.