Google Rating Boost asks clients who rate you well in Owneli to post the same review on Google. Right after they rate you, a full-screen page in your brand offers to copy their review and open your Google review form, so they only have to tap their stars and paste. If they skip, they get one reminder later, and then they're never asked about that review again.
Before you start
- Who can do it: admins and owners.
- Collect reviews first. It builds on Owneli's own review request. See Collecting and managing reviews.
- Find your Google review link in your Google Business Profile (Ask for reviews), in case search doesn't find you.
Set it up
Open the add-on
Go to Settings → Plan & data → Add-ons (or Add-ons in the sidebar) and open Google Rating Boost.
Match each location to Google
Under Google review links, select Edit beside a location. Search for your business under Business name and area and pick it, or paste your Google review link. Select Preview link to check it opens your review form, then Save. The Business review link covers any location without its own.
Choose who's asked
Under Google review trigger, choose Clients that rate you, such as 4 stars or higher. It's the same setting as Only ask when the rating is in Settings → Clients & messages → Reviews; changing one changes both.
Turn it on
Switch the add-on on. It shows Active once it's on and has at least one link.
What your client sees
- Right after they rate you. A full-screen page shows their review, credits the person who looked after them by name, and offers Copy review and open Google. That one tap is all they do here: their words are copied, the page shows Copied. Opening Google, and about a second later your Google review form opens, where they tap their stars and paste.
- If the copy doesn't work. Some browsers don't let a page copy. Then the client isn't sent anywhere: their words are shown in full to copy by hand, with Copy again and Open Google.
- If they skip. One calm screen says their review is saved either way, with Copy review and open Google, Not now and Don't ask me again. It appears once per review.
- One reminder. If they chose Not now or closed the page, they get one reminder: the same page the next time they open their client portal (within 30 days), or one email two days after their review, whichever comes first. Never both.
Google's form can't be filled in for them, so the clipboard carries their words. In the client app, Google opens in the phone's browser or the Google Maps app, and when they come back they see a short thank-you.
Who is asked
The Google page is offered only when all of these are true:
| Check | Rule |
|---|---|
| Add-on | Google Rating Boost is on |
| Link | Their location, or the business, has a Google review link |
| Rating | They rated you at or above your trigger |
| Consent | They aren't blocked and haven't turned off review requests |
| Frequency | They haven't been asked about Google by your business in the last 6 months |
| Already done | They haven't gone to Google for that location before, and haven't chosen Don't ask me again |
Each review is asked about once. Editing a review never asks again. The reminder email also needs an email address on their record.
With the add-on off, a client who rates you at or above your trigger sees a plain Open Google button on the thank-you page instead, with no full-screen page and no reminder.
Check it worked
The add-on shows Active. Under Engagement you see, all time and for the last 30 days:
- Asked on the review page: clients shown the Google page.
- Copied their review and Went on to Google, with the share of those asked.
- Skipped, Reminded once (and how many then went to Google) and Asked not to be asked again.
Owneli can see that a client opened your Google form, not whether they posted. The Overview tab on Growth → Reviews shows how many went to Google too.
If something goes wrong
It says Needs setup
It's on but has no Google review link. Add one under Google review links.
A 5-star client wasn't asked
Check, in order: the add-on is Active with a link for their location, they weren't asked in the last 6 months, they haven't been to Google for that location before, and they didn't choose Don't ask me again. A client who turned off review requests is never asked.
Does it post the review for them?
No. It copies their own words and opens your Google review form; the client posts the review themselves.