Your salon or clinic may send you several different links. They look similar and do different things. Here's what each one is.
Your booking link
Sent with your booking confirmation. Opening it shows your appointment — service, time, provider, price — and lets you reschedule or cancel.
Rescheduling
Pick a new time from the openings offered. Your original booking moves; it isn't cancelled and rebooked, so your history stays in one piece.
Cancelling
A payment link
Sent when there's a balance to settle — usually after a visit, or for a booking taken over the phone.
It opens a branded page showing the full breakdown: each line, any discount, service charges, tax, and the total. You enter your card there and pay.
You may be offered the chance to add a tip before paying. It's always optional, and you can enter your own amount or leave nothing.
Payment links expire. If yours has, ask them to send a fresh one.
A card-on-file request
Some salons ask for a card on file before a booking — as security against no-shows rather than to charge you now.
The link opens a short page where you add a card. It's stored with the payment processor, not with the salon.
A deposit at booking
If your salon takes deposits, you'll pay it as part of confirming the booking. The amount is shown before you pay.
If you later cancel, what happens to the deposit depends on their policy and on when you cancel — it may be refunded, or kept against a late-cancellation charge. Either way it's recorded, and you should be able to see it on your receipt or by asking them.
Managing saved cards
If your salon runs the client portal, sign in and open Wallet. There you can see the cards saved for membership billing, add one, choose a default, or remove one.
Removing a card detaches it at the payment processor, so it genuinely can no longer be charged.
Gift card balances
A gift card link shows the current balance without any sign-in. If you hold an account, your cards also appear in your Wallet.
A form or consent link
A private link to a questionnaire or consent form. Fill it in and sign on your phone. Only your salon sees your answers.
A review request
Sent about a day after your visit. A star rating, a would-you-recommend question, and an optional comment. Once submitted it can't be rewritten.
A care guide
Pre-care or aftercare instructions for your treatment, on a private link you can bookmark and re-read. These links may expire, so save anything you want to keep.
If a link has stopped working
Most links expire on purpose. If yours shows as expired, cancelled, or already used, contact the salon and ask for a new one — there's nothing you can do from the page itself.