Topic
Your account and visits
Booking from your account, managing your visits, and using your wallet, memberships and rewards.
Contents
Articles
10Booking online and using your accountHow to book a visit, manage an appointment, and use your credit, memberships, gift cards and points — written for clients.Paying and managing your visitWhat the links your salon sends you actually do — managing a booking, paying by link, adding a card, and tipping.Book your next appointment from your accountHow to book your next salon or clinic visit from your online account — your details come pre-filled and the booking lands in your visit history.See, reschedule, or cancel your appointmentsSee your upcoming and past salon visits in your online account, reschedule to a new time, or cancel — with any fee shown clearly before you confirm.Your wallet — store credit, cards, gift cards, and receiptsWhere to find your store credit, saved payment cards, and gift card balances — plus every itemised receipt from your salon or clinic visits.Manage your membership or packageSee what your membership includes, what you've used, and when it next bills — and pause, resume, or cancel your plan from your own online account.Loyalty points, tiers, and rewardsCheck your loyalty points balance and what it's worth in money, see your tier on the ladder, and find the rewards you can redeem on your next visit.Refer a friend and earn rewardsShare your personal referral link or QR code, see what you and your friend each get, and track every referral from invited through to completed.Message your salon or clinicSend and receive messages with your salon or clinic from your online account — free to use, live replies, read receipts, and when to phone instead.How your card details are kept safeWhy salon staff can never see or type your card number, what a card on file can be charged for, and how to add, replace, or remove your saved cards.
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