Sign in and open Messages — one conversation with your venue, like any messaging app. Type in the box at the bottom and send. It's free and uses the internet, not your text-message plan.
How does messaging the venue work?
- Replies appear live. No refreshing — a reply shows up the moment it's sent.
- Read receipts. Your latest message shows Read once someone at the venue has seen it.
- They may answer by text. The venue can reply here or by SMS to your phone; either way it's the same conversation with the same people.
- One venue at a time. If you use your account with more than one business, you're messaging whichever venue is active — switch in Account to message a different one.
For anything urgent — running late for an appointment starting soon, a same-day cancellation — phone the venue instead. Messages are answered when someone is at the desk, not necessarily right away.
Common questions
Why hasn't the venue replied?
Messages are read by staff during working hours. If your message shows Read, it's been seen; if it's time-sensitive, call.
Does messaging cost me anything?
No. It runs over the internet from your account. (If the venue replies by SMS, receiving texts is covered by your normal phone plan.)
Can I cancel an appointment by message?
You can ask, but a message isn't confirmed until staff act on it. For a guaranteed change, use Reschedule or Cancel on the appointment itself.