Settings → Locations
A location is a place you operate from: its own address, timezone, opening hours, contact details, team, and service menu.
Clients pick a location first when booking online, and services, prices, team and receipts all scope to it.
The location switcher
The switcher sits in the top bar, next to the organisation switcher. It sets your active location — the lens the whole app is looking through.
Your choice persists across reloads and devices, so you come back to the site you actually work at.
All locations
Users with the right permission also get an All locations option — a rollup that shows the whole business at once. It's for owners and area managers; a front-desk role is normally pinned to their site.
What is scoped to a location
| Thing | Scoping |
|---|---|
| Appointments | Per location |
| Working hours and shifts | Per location |
| Stock on hand | Per location — the same product has its own count at each site |
| Service menu and prices | Per location, via the service matrix. Empty price cells inherit the base price. |
| Payment policy | Optionally per location. A location with its own policy replaces the business one entirely. |
| Online booking rules | Per location, overriding the business defaults |
| Cash drawer sessions | Per location |
| Sales and receipts | Recorded against the location they happened at |
| Public venue page | One per location |
What is shared across the business
| Thing | Scoping |
|---|---|
| Clients | Business-wide. One person, one record, wherever they visit. |
| Product catalog | Business-wide definitions; only the quantities are per location. |
| Services | Business-wide definitions; availability and price are per location. |
| Memberships, packages, gift cards | Business-wide, so a client can redeem where they like |
| Team members | Business-wide, with a primary location each |
| Forms, notes, policies, boards | Business-wide |
| Roles and permissions | Business-wide |
| Tax rates | Applied across all locations, with per-service overrides |
Adding a location
Settings → Business setup → Add location. Then set:
- Name, description, and business types
- Address — or mark it as mobile and online services only if there's no premises
- Timezone — set this carefully, it drives every time the calendar and emails display
- Opening hours
- Location email and phone
Publishing a location
Each location has its own public profile at a readable URL, plus its own booking link.
A location is either Listed — publicly visible and bookable — or Unlisted. Publishing runs a checklist first; if something required is missing, publishing is blocked and the checklist tells you what to finish.
Copy booking link and Copy profile link give you the URLs to put on your website and socials.
Setting the primary location
One location is the business primary. It's the default for anything that has to pick one when no location is specified.
Archiving a location
Moving stock between sites
Use Retail → Products → Transfers. Stock leaves the source when the transfer is sent and arrives at the destination when it's received — see Products and stock.
Reporting across locations
Most reports carry a location filter, and it lives in the URL alongside the date range.
Two reports are built specifically for multi-site businesses:
- Location analytics — the picture per site
- Performance by location — revenue, appointment volume and active staff, side by side
Cross-location redemptions shows where memberships, packages and gift cards sold at one site are being redeemed at another — the number to watch if sites are settled against each other.