Some venues ask for a card on file before confirming a booking — usually as security against no-shows, not to charge you now. Instead of taking your number over the phone, they send a secure link where you enter the card yourself; the venue never sees the number.
How does the card link work?
Open the link
It's addressed to you, shows the venue's name, and needs no password or account.
Enter your card
The form is provided by the payment processor (Stripe). Your number goes directly to them — staff have no screen where they could type it for you. That's deliberate.
Done
The page confirms your card is saved. The venue sees only the card brand, last four digits, and expiry.
What can the saved card be charged for?
Only what the venue disclosed to you:
| Charge | When it can happen |
|---|---|
| Late-cancellation or no-show fee | Under the policy shown when you booked |
| Deposit | If one was part of confirming your booking |
| Membership renewal | If you signed up for a recurring plan |
How do I remove or change the card later?
If the venue offers a client account, sign in and open Wallet to see, add, or remove saved cards — a removed card is detached at the payment processor and can't be charged again. See Saved cards and payment security. No account? Ask the venue to send a fresh card link.
Common questions
Can I just read my card number over the phone instead?
Not through this software — staff have nowhere to enter it. The link is the only path, and it's the safer one.
Will I be charged when I save my card?
No. Saving a card stores it; charges only happen under the disclosed terms above. If a deposit is due, that's shown as a payment, not a card save.
The link says expired or already used — now what?
Card links are single-purpose. Ask the venue for a new one.