Block time
Blocked time is time that exists on the calendar but can't be booked — lunch, a break, training, a supplier visit, admin catch-up.
Open it from Add → Block time in the calendar toolbar, or from the menu that appears when you click an empty slot. Set the team member, the date and time range, and a short label so the rest of the desk knows what it is.
Blocked time renders as a hatched band rather than a coloured block, so it never reads as a booking at a glance. Online booking will not offer a blocked slot.
For whole days away, use Operations → Time off so the absence goes through approval and lands on the roster properly. Approved time off appears on the calendar automatically.
The waitlist
The waitlist is your list of clients who want in but couldn't get the slot they wanted. Open it from Waitlist in the calendar toolbar.
Adding someone
Capture:
- The client
- The service (or several)
- A preferred provider, or leave it open to anyone
- A date range they'd accept
- A time preference — any, morning, afternoon, or evening
- Notes and an optional expiry
Entry states
| State | Meaning |
|---|---|
| Waiting | Live, and eligible to be offered a slot |
| Booked | Converted into a real appointment |
| Expired | Passed its expiry date without being placed |
| Cancelled | Withdrawn |
The panel shows a count against each state, so you can tell at a glance whether your list is working or just accumulating.
How the list is ordered
Your business chooses the priority strategy in settings:
- Highest value — the entry worth the most money first (the default)
- Longest waiting — first in, first out
- Manual — no ranking; you decide
Filling a slot
When an appointment is cancelled or marked as a no-show, Owneli looks for a waitlist entry matching the freed service, provider and time, and offers to promote it. Accept and the entry becomes a real appointment.
If your business has enabled automatic offers, matching clients receive a one-tap claim link instead — the first to claim gets the slot, and the entry converts itself.
Reporting on it
Growth → Reports → Waitlist shows how many entries you take, how many convert, and how long people wait — which is the honest measure of whether the list is earning its keep.