Topic
Calendar & booking
Book, move, and cancel appointments. Block time, work the waitlist, and read the grid at a glance.
Contents
Articles
16Find your way around the calendarThe toolbar, the six views, what the colours and dots on an appointment mean, and how to filter the calendar down to what you need.Book an appointmentBook a client from the calendar, with services, team member and time, plus rooms, repeats and the payment terms for this booking.Book multiple services in one visitPut several services on one appointment, choose pricing options, give a service to a different team member, and add services to a booked visit.Reschedule, cancel, and mark a no-showMove a booking to a new time, cancel it cleanly, decide what happens to a deposit, and choose whether to charge a fee.Choose whether the client is notified when you cancel or rescheduleUse the Let the client know box on cancellations, no-shows and moves, and see when Owneli tells the client anyway.Block time and the waitlistBlock out time nobody can book, and keep a waitlist of clients who want an earlier slot, with offers sent when one opens.Book a group or partyBook several guests as one party, manage them from one panel, check everyone out together, and cancel or no-show the whole group.Book and manage a recurring seriesRepeat a booking weekly, every two or four weeks, or monthly, handle skipped clashes, and cancel one visit or the rest of the series.Drag, resize, and rebook straight from the gridMove an appointment by dragging it, change its length with the handle at the bottom, undo a move, and book a client's next visit on any open slot.Double booking: when overlapping appointments are allowedTurn on Allow double-booking to put two appointments on one team member at once, and see what the calendar always blocks.Assign rooms and equipment to a bookingSet up rooms and machines, link them to the services that need them, and let every booking reserve a free one, so two clients never share one laser.Set up appointment remindersTurn on the 48-hour, 24-hour and 3-hour reminders, change when they go out, add a text or app notification, and turn one off for a single booking.Keep same-day online bookings on the team's radarGive your front desk time to respond, check the right calendar, and understand who receives online booking notices.What's in the appointment detail panelOpen an appointment to check the client in, change its status, add services, see what's owed, and reach every other appointment action.Check clients in and collect forms at the kioskSet up a lobby tablet where clients check themselves in, fill in forms and join the walk-in queue, or hand a locked tablet to a client to sign a form.How time zones work on the calendarThe calendar always shows the location's local time, not the viewer's. See where the time zone is set and what clients see.
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