For a client who comes in on a regular rhythm, book the whole run at once. Every visit is a real appointment on the calendar from the start, so you can see the gaps and clashes straight away.
Before you start
- Who can do it: anyone who can manage appointments.
- Payment policy isn't applied to a series. A repeating booking doesn't send a card or deposit link. If you need one, book the first visit on its own.
Book a repeating appointment
Build the booking as usual
Choose the client, services, team member and time. See Book an appointment.
Choose how often
Set Repeat to Weekly, Every 2 weeks, Every 4 weeks or Monthly.
Choose how many
Set Number of visits, from 2 to 26. It includes this first visit.
Book it
Select Book appointment. Every visit is booked at the same time of day, even across a clock change. The message says how many, such as Booked 12 visits.
If a visit can't be booked, because of a clash, blocked time, the team member's hours or a busy room, it's skipped and the rest still book. The message says how many were skipped, so you can place those by hand.
Each visit gets its own confirmation and reminders. A repeat icon on the block shows it's part of a series.
Change one visit
Moving, resizing or editing always changes just the visit you opened. There's no way to change every visit at once. For a permanent new time, cancel the rest of the series and book a new one.
End the series
Open any visit in the series
Select it on the calendar, select its status and choose Cancelled.
Tick the series box
Tick Cancel every upcoming visit in this series.
Decide about this visit's fee and deposit
The fee and deposit choices apply to the visit you opened only. The other visits are cancelled without fees.
Cancel it
Select Cancel appointment.
Past and completed visits, and visits already cancelled, aren't touched. If Let the client know is ticked, the client gets one cancellation message for the series, not one per visit.
Check it worked
The message says how many upcoming visits were cancelled, such as "Cancelled 8 upcoming repeats". They disappear from the calendar unless Show cancelled appointments is on.
If something goes wrong
A visit in the series was skipped
Its time clashed with another booking, blocked time, the team member's hours or a busy room. Find the gap on the calendar and book that visit yourself.
"Could not cancel the rest of the series"
The visit you opened is cancelled, but the rest weren't. Try again from another visit in the series. Staff can only cancel visits in their own column.