Owneli normally refuses to give one team member two appointments at the same time. If your business does that on purpose, for example while one client's treatment sets, an admin can allow it.
Before you start
- Who can do it: admins.
- It applies to the whole business, not one team member.
Turn on double booking
Open the booking settings
Go to Settings → Booking → Online booking.
Find Allow double-booking
Scroll to the Conflicts and overlaps section of the Online booking page. The setting reads Book over someone already booked; both show side by side.
Turn it on
Turn on Allow double-booking, then select Save changes in the bar at the bottom.
From then on, staff can book or drag an appointment onto a team member who's already booked. Both appointments show side by side in the column. Turning it off again doesn't move anything already booked.
What happens with it on and off
| Setting | Booking into a busy slot | What you see |
|---|---|---|
| Off (the default) | Refused | The slot isn't offered, or Slot just got taken if someone booked it first |
| On | Booked | Booked, overlaps another appointment, naming the client and time it overlaps |
The overlap message names the other appointment so a deliberate double booking never looks like a mistake later. If you didn't mean it, move one of them straight away.
Always blocked, even with it on
- Blocked time: a lunch, training or other block refuses bookings with That time is blocked off for the team member.
- Rooms and equipment: a room or machine can only be in one place, so A required room or equipment is double-booked at that time. See Assign rooms and equipment.
- Online booking: clients booking online are only offered free times. Double booking is for staff only.
- Resizing: making an appointment longer can't run into the next one.
The same rule covers the booking panel, dragging and each visit in a repeating series. A repeat that would clash is skipped.
Check it worked
Book a second appointment onto a busy slot. With double booking on, both show side by side and the overlap message appears.
If something goes wrong
"Slot just got taken" when the slot looked free
Someone else booked it between the calendar loading and your click, often at another front desk or online. Pick another time.
Can I allow it for just one team member?
No. Allow double-booking is one setting for the whole business.