A party is a set of appointments, one per guest, each with its own service, team member and time. Grouping them lets you see, check out and cancel them together, for a bridal party or friends booking a spa day.
Before you start
- Who can do it: anyone who can manage appointments. Staff who can only see their own calendar can only manage parties booked entirely with them.
Book a party
Start the party
Select Add → Group appointment, or select an empty slot and choose Group appointment. You can start with Create new appointment or Select existing appointment.
Book the first guest
With Create new appointment, pick an open slot. The usual booking panel opens: book the guest as normal, and they become the party's first guest.
Add the rest
In the party panel, select Add to group. Book another new appointment, or choose Select existing appointment: the calendar says Click any appointment to add it, and keep going to add more. Select each booking to add, then Done.
Check the party
The party panel lists every guest with their service, time, price and status, and the Group total at the bottom.
An appointment can only be in one party. If you select one that's already grouped, you're told That appointment is already in a group.
Manage the party
Open any guest's appointment and select the Part of a party banner to open the party panel.
| To do this | Select |
|---|---|
| Open or remove one guest | The guest's Actions, then Open appointment or Remove guest |
| Add more guests | Add to group |
| Check everyone out on one bill | ⋮ → Checkout group |
| Turn the party back into separate bookings | ⋮ → Ungroup appointments |
| Cancel or no-show everyone | ⋮ → Cancel all or No-show all |
Removing a guest cancels their appointment. Ungrouping cancels nothing: each appointment simply becomes a normal booking.
Cancel or no-show the whole party
Choose the action
In the party panel, select ⋮ → Cancel all or No-show all.
Decide about fees
Tick Charge the late-cancellation fee to each guest with a card on file (or the no-show fee) if you want to. It's off until you tick it.
Decide whether to tell the guests
Let the client know is ticked for a cancellation and unticked for a no-show.
Confirm
Select Cancel group or Mark no-show. Only guests still booked are changed.
Parties booked online
Clients can book a party on your booking site, adding guests and paying one group deposit when your payment policy asks for one. The organiser's link shows everyone in the group, with Cancel this group to cancel every guest's appointment.
Check it worked
Each guest's appointment shows Part of a party, and the party panel shows everyone with the Group total.
If something goes wrong
Can each guest have a different service and team member?
Yes. Every guest is a full appointment with its own service, team member and time.
Can guests pay separately?
Yes. Instead of Checkout group, open each guest's appointment and check it out on its own.
"Could not open group checkout"
Check out each guest from their own appointment for now.