The calendar shows appointments in the time zone of the location you're looking at, wherever you are. A 2 PM booking at your New York location sits at 2 PM on the calendar even if you check it from Los Angeles.
Where the time zone comes from
| First choice | Then | Last resort |
|---|---|---|
| The location's own time zone, in its details under Settings → Business → Locations | The business Timezone under Settings → Business → Region & formats | Your device's time zone |
On a business with one location, setting the business Timezone also sets the location's.
Appointments are saved as exact moments in time. Changing a time zone never moves an appointment: it only changes how the times are labelled.
What clients see
Clients always see the location's local time, because that's when they need to walk in:
- Confirmation and reminder emails show the time with the zone named, such as "3:00 PM EDT".
- Online booking offers times in the location's zone.
- The client's link to manage their booking shows the same time.
A client booking from a phone set to another time zone still sees the location's own times.
More than one location
Each location has its own time zone, and its calendar follows it. When you look at a client's history across locations, the times show in the zone of the location you're working in, not each visit's own.
Check it worked
Open an appointment and compare its time with the calendar. They should match, and the confirmation email names the same time and zone.
If something goes wrong
The calendar shows the wrong times
Check the location's time zone in Settings → Business → Locations first, then the business Timezone in Settings → Business → Region & formats. The location's zone wins.
My detected zone looks wrong
A VPN or proxy can shift the zone your device reports. Turn it off and reload, or pick the zone by hand.
Do clients see their own local time?
No. They see the location's time, with the zone named, because that's when they need to arrive.