The calendar always shows appointments in the clinic's time zone — the zone of the location you're viewing — no matter where you or your device happen to be. A 2 PM booking at your New York location sits at 2 PM on the grid even if you're checking it from Los Angeles.
Which time zone does the calendar use?
Owneli resolves the display zone in this order:
| Priority | Source | Where it's set |
|---|---|---|
| 1 | The active location's time zone | The location editor |
| 2 | The business default | Settings → Defaults → Timezone |
| 3 | Your browser's zone | Fallback only |
Appointments are stored as absolute moments in time, so nothing shifts when you change these settings — only how the grid labels the hours.
What clients see
Clients always see the salon's local time — the time they should walk through your door:
- Confirmation and reminder emails show the time in your location's zone with the zone label spelled out, e.g. "3:00 PM EDT".
- The public booking page offers slots in the location's zone.
- The manage-booking link shows the visit in the same zone.
- Reminder SMS say "today" or "tomorrow" resolved in the clinic's zone at the moment of sending.
So a client booking your Toronto clinic from a phone set to London time still sees Toronto times — deliberately, because the appointment happens in Toronto.
Multiple locations
Each location carries its own time zone, and its calendar renders in it. One caveat: when you look at a client's history across locations, the times render in the zone of the location you're currently working in, not each visit's own location.
Common questions
The calendar shows the wrong times — what do I check?
Check the active location's time zone in the location editor first, then Settings → Defaults → Timezone. The location's zone wins.
Do clients in another time zone see their local time?
No — they see the salon's local time, labelled with the zone ("EDT"). That's the time to arrive, which is the number that matters.
If I change the time zone, do existing appointments move?
No. Appointments are stored as absolute moments; changing the zone only changes the labels on the grid and in future emails.