Put a client's card on file without ever handling the number. You send them a secure link, they type their own card, and it goes straight to the payment processor. You can then charge it at checkout or use it for a no-show fee.
Before you start
- Who can do it: anyone who can run checkouts.
- The client needs an email address or a mobile number on their profile.
- Card payments must be connected. See Connect card payments.
Send the card link
Open the client's wallet
Open the client's profile and select Wallet. Find Payment methods.
Send the link
Select Send secure card link. It goes to the client's email and phone, whichever are on file.
The client adds their card
Their page, Add a card to your file, explains that they enter the card themselves, the team never sees the number, and nothing is charged now. They select Save card.
Check it worked
The card appears under Payment methods with its brand, last four digits and expiry, marked Default. At checkout it's listed first, as On file ·· and the last four digits.
How long the link lasts
| Rule | What it means |
|---|---|
| 7 days | The link stops working after a week. |
| One live link | Sending a new link cancels the old one. The button then reads Resend link. |
| Nothing is charged | Saving a card takes no money. |
Using the saved card
- At checkout, select the card first in the list of methods. See Take a payment.
- If your payment policy asks for a card to book, this card counts, and it's the card a cancellation or no-show fee is charged to.
- When a client pays a payment link, their card is saved to their profile too.
Remove a card
In Wallet, remove the card and confirm. It's removed from the payment processor and can't be charged again. Only admins can remove a card. Clients can remove their own cards from their account.
If something goes wrong
The client says the link doesn't work
It's more than 7 days old, or you've sent a newer one since. Select Resend link and ask them to use the newest message.
The link wasn't sent
The client needs an email address or a mobile number on their profile. Add one, then select Send secure card link again.
The bank asks the client to confirm a charge
Some banks want the client to approve a charge to a saved card. Owneli offers to send a payment link instead, so they approve it on their phone.
I can't remove a card
Removing a card is for admins. Ask an admin, or ask the client to remove it in their account.