A package is a prepaid bundle of sessions. The client pays once and redeems one at a time — a 5-pack of facials, a course of laser, a microneedling series.
Retail → Packages
The page has two tabs: Packages (the templates you sell) and Holders (the clients who currently hold one).
Create a package
Name and describe it
The description is your pitch — savings, schedule, gift idea. It appears where the package is offered.
Set sessions and price
Enter the number of sessions and the total price. Owneli shows the implied per-session price, which is the number that does the selling.
Set an expiry
Days from purchase. Leave it blank for no expiry.
Restrict which services it covers
Eligible services limits redemption to a specific set. Leave it empty and the package can be redeemed against any service you offer.
Optionally make it a course
A multi-session course tracks progress and prompts the client to book each next session. Set the number of weeks between sessions — that drives the next-session due date and the rebooking nudge.
You can also give a package its own calendar colour, so a redeemed session is visually distinct on the grid.
Selling one
Add the package to a cart at checkout, like any other item. It's also sellable from the public storefront if published.
Redeeming a session
When a package holder is checked out for an eligible service, Package appears as a tender. Choosing it covers that service line and decrements one session.
Refunds and packages
Refunding a sale that consumed a package session returns the session to the client. On a full refund of the package purchase itself, the whole entitlement is reversed.
Holders
The Holders tab lists every client with a live package: how many sessions remain, when it expires, and where they are in a course. It's the list to work when you want to chase people who bought and haven't come back.
Archiving and pausing
Paused packages don't appear in the checkout picker. Archiving does the same and takes them off your sale surfaces — existing holders keep what they bought either way.
Packages versus memberships
| Package | Membership | |
|---|---|---|
| Payment | Once, upfront | Recurring |
| What it grants | A fixed number of sessions | Sessions or wallet funds each period, plus perks |
| Runs out | When sessions are used or it expires | When it's cancelled or the term ends |
| Best for | A defined course of treatment | Ongoing retention and predictable revenue |
Reporting
- Growth → Reports → Packages — sold, redeemed, and outstanding
- Growth → Reports → Liabilities — the value of sessions sold and not yet delivered