App

Set up the online shop

How to turn on your Owneli online store, choose what's sold — products, gift cards, memberships — and set shipping, returns, and overrides.

Updated Aug 14, 2026

Turn on the shop in Settings → Storefront & integrations → Store, flip on the things you sell — products, gift cards, memberships — and set your shipping rate and returns note. The shop appears on your public venue page, and orders land in POS → Online orders for your team to fulfil.

Who can do this: the tab needs the store — manage capability; two sections inside need more (noted below).

What can I turn on in the store settings?

Store enabled is the master switch. Below it, business-wide feature toggles:

ToggleWhat it sells or shows
Gift cardsGift cards purchasable online
MembershipsMembership plans purchasable online
ReviewsClient reviews on the storefront
BundlesProduct bundles
SubscriptionsRepeat product orders, with a configurable subscribe discount %
RecommendationsSuggested products

These toggles are org-wide on purpose — what your brand sells online is a brand decision, the same at every location.

Economics

  • Flat shipping rate — charged to ship an order.
  • Returns note — your returns policy text, shown to buyers.

Per-location overrides

What legitimately varies by site — shipping rate, returns note, subscribe discount, or "not sold online at this location" — can be overridden per location at the bottom of the tab.

Location overrides save through the location record, so they additionally require the locations — manage capability — roles without it won't see the section. The package lifecycle emails switch on this tab saves through organization settings and is admin-only.

Where the catalog comes from

The store tab decides whether there's a shop — what's in it comes from your product catalog, gift cards, and membership plans.

Common questions

Where do online orders show up?

POS → Online orders, ready for your team to fulfil.

Can one location opt out of the shop?

Yes — use its per-location override to disable selling online at that location while the rest of the business stays live.

Do online sales respect stock levels?

Products sell from the same catalog and stock as the POS — keep counts honest in Products and stock.

Keep reading

Related

3
Products and stockSet up the retail catalog, track on-hand quantities per location, run a stock count, and move stock between sites.Gift cardsIssue a card, redeem it at checkout, and keep an eye on outstanding balance — which is money you owe.Publish your online presence pageHow to build and publish each location's public page in Owneli — profile, photos, hours, readiness checks, and going from unlisted to listed.