Add skincare, kits and other retail products to any sale, on their own or alongside a service. Owneli checks stock as you add them and takes it off the shelf when the sale is paid.
Before you start
The product needs to exist under Retail → Products and be available at this location. See Products and stock.
Add a product to a sale
Open the products list
In the cart, under Add to cart, select Products.
Find the product
Type in Search products or scan a barcode…, or click into it and scan the product. A scanned barcode, or one typed in followed by Enter, adds the product straight away and leaves the list open, so you can scan a basket one item after another. Anything else you type searches.
Pick the size or shade
A product with options shows how many it has and a starting price. Select it, then select the exact option.
Check the line
The product appears under Items at its price for this location, with its tax. Carry on to take the payment.
You can also start a sale by scanning: on Point of sale → Sell, scan a product and a new cart opens with it.
When stock moves
| What happens | Detail |
|---|---|
| An item is out of stock | It shows Out of stock and can't be added. |
| Stock is counted per location | Plenty at another location doesn't help this sale. |
| Items already in this cart count | You can't oversell by adding the same item twice. |
| A product without stock tracking | Always sells. |
| Stock comes off the shelf | When the sale completes, including a sale saved as unpaid. Not when you add the line. |
A product bundle takes each item in it off the shelf when the sale completes.
Check it worked
The product is listed under Items, and the total on the right includes it. After the sale, its stock at this location drops by the quantity sold.
If something goes wrong
"No product matches that barcode"
No active product or option has that barcode. Check the product under Retail → Products: a size or shade has its own barcode field, separate from the product's.
It says out of stock, but it's on the shelf
The stock record is behind. Correct it with a stock adjustment or a count, then add the product. See Run a stock count.
The product isn't in the list
It's archived, paused, or not sold at this location. Check the product's locations under Retail → Products.
Does a refund put it back in stock?
Only if you tick Restock items when refunding. See Refunds and the cash drawer.