Owneli Academy
Situata reale.
Hapa të qartë të radhës.
Një kalendar bosh. Një vendim mbi çmimet. Një klient që dëshiron të rikthehet. Trajtoni sfidat e përditshme të biznesit dhe mësoni funksionet e Owneli që ju vijnë në ndihmë.
E përshtatur për ditën tuaj
Çfarë ju sjell këtu?
Zgjidhni një rol për një rrugëtim mësimor të shkurtër dhe praktik. Mund të eksploroni lirisht çdo drejtim.
Mësoni përmes një situate reale
Çfarë po ndodh sot?
31 udhëzues të shfaqur
A caller wants prices. Give them a next step.
Build a clear estimate, compare options, and show a caller how to move from a price enquiry to booking.
Eksploroni këtë situatë
Book the whole visit while the client is on the phone.
Find the booking controls, choose the client and services, and check the complete visit before confirming.
Eksploroni këtë situatë
Someone is starting late this week. Adjust the right schedule.
Understand the difference between repeating availability and a change for a particular week.
Eksploroni këtë situatë
Your next client is arriving. Get the visit in view.
Move from the calendar to appointment details and back with the time, services and client context in view.
Eksploroni këtë situatë
Find your visits without calling the front desk.
See where your bookings live in the client portal, book your next visit and find it with the others.
Eksploroni këtë situatë
Check what your membership includes before you book.
Find your plan, review its status and included benefits, and understand where requests are handled.
Eksploroni këtë situatë
Something happened at the venue. Record it while it's fresh.
File a factual incident record with the response and a witness, then follow it up and close it.
Eksploroni këtë situatë
A team member was late again. Keep a fair, private record.
Log a factual incident on a team member's record, see who can read it, and how a pattern is flagged.
Eksploroni këtë situatë
Someone new starts soon. Invite them with the right access.
Invite a team member, choose their role, services and location, and track the invitation until they join.
Eksploroni këtë situatë
You've been invited to the team. Set up your account.
Accept a team invitation, create your login, turn on two-factor sign-in if your business asks, complete the welcome steps and find your way on day one.
Eksploroni këtë situatë
Your business is new. Get it ready for its first booking.
Work through the setup list on Today: your brand, a location, a service, your hours and a first client, then online booking and payments.
Eksploroni këtë situatë
A client disputed a card charge. Find it before the deadline.
See where a chargeback shows up, what each stage means, how long you have to answer and what is held from your payouts.
Eksploroni këtë situatë
Answer a card dispute with the evidence that wins it.
Use the evidence Owneli gathers, add your explanation and files, and know what winning, losing or accepting costs.
Eksploroni këtë situatë
Send a quote with options, then follow it up.
Price a treatment and a product side by side, send the estimate with consent, and use its status to follow up before it expires.
Eksploroni këtë situatë
Your estimate arrived. Book the option you want.
Open the estimate link, compare the options, and book the one you choose at the quoted price.
Eksploroni këtë situatë
A client is at the desk. Take their payment.
Ring up a visit from cart to receipt: the client, a service and a product, a discount, the tip they choose, and cash with change.
Eksploroni këtë situatë
Start the day with a float. End it with a count.
Open the cash drawer, record cash drops and tip pay-outs, then count it at close and read the Z-report.
Eksploroni këtë situatë
A client returns a product. Find the sale and refund it.
Find a past sale, open its receipt, and refund one item back to the way it was paid.
Eksploroni këtë situatë
An online order is waiting. Get it to the client.
Find a new storefront order, mark it ready when it is packed, and complete it when the client collects.
Eksploroni këtë situatë
Some payments need a person. Clear them first.
See what lands in Needs attention, take ownership of an item, and go straight to the action that resolves it.
Eksploroni këtë situatë
The treatment is done. Check the visit out from the calendar.
Open the appointment, check it out with its services already in the cart, take the tip and the card payment, and close the visit.
Eksploroni këtë situatë
A client wants to commit. Sell a membership, a package and a gift card.
Sell a membership, a package of sessions and a gift card in one sale, go through the membership terms with the client, then pay for the next visit with a package session.
Eksploroni këtë situatë
A client cancels late and another never arrives. Apply your payment policy.
Cancel a booking inside the cancellation window and keep its deposit as the fee, mark a no-show, and collect the no-show fee at the till when there is no card to charge.
Eksploroni këtë situatë
Print a batch of gift cards for the holidays.
Make a batch of numbered cards, download the print file and proof sheet, and know exactly what to ask a card printer for.
Eksploroni këtë situatë
A client brings a gift card from the rack. Sell it.
Scan a printed card at the till, confirm its value, take the payment and see the card go live.
Eksploroni këtë situatë
Clients are due back. Review your rebook reminder.
Review the business default, a service-specific rebooking interval and the conversion report before saving changes.
Eksploroni këtë situatë
A client needs another time. Prepare a waitlist request.
Record the client’s preferred times and service in an unsaved waitlist request, then review the handover.
Eksploroni këtë situatë
Sales and cash differ. Read the right report.
Use sales and payment reports to separate sales, money collected and value still owed to clients.
Eksploroni këtë situatë
Your calendar is full. Check what each service earns.
A practical pricing check using the full appointment time, direct costs and the effect of a discount.
Eksploroni këtë situatë
Clients miss visits. Make the next step clear.
Find where missed visits happen, check what the reminder tells clients and offer a freed slot to someone waiting.
Eksploroni këtë situatë
Clients mean to return. Make rebooking easier.
Use relevant, well-timed nudges to make the next visit easier to arrange, and measure what happens afterwards.
Eksploroni këtë situatëPo kërkoni një përgjigje specifike?
Biblioteka e ndihmës përmban referencën e plotë, përfshirë lejet, cilësimet dhe përjashtimet.